Business Customers & Resale Tax-Exempt FAQ

Sixity Auto works with a wide range of business customers—from repair shops and dealerships to fleet operators, government organizations, and others that purchase parts for resale or operational use.

This page serves as a central resource for business customers, including information on tax-exempt purchasing, reseller documentation, and what to expect when ordering from Sixity Auto as a business.

If you are a qualified tax-exempt or resale customer, you’ll find details below on how to submit your documentation and place tax-free orders. As our business customer program continues to expand, this page will be updated with additional information on pricing, ordering, and service options designed specifically for businesses.

Customers who have an active resale certificate can apply for tax exempt status when purchasing through our website. Click here to access the application.

This section covers how eligible business customers can purchase from Sixity Auto without sales tax by submitting valid tax-exempt or resale documentation.

1. How long does it take to process the application?

   • Requests are typically completed within 2-4 business days.

2. How are Resale Certificates Processed?

   • We partner with Avalara to securely and efficiently process all resale certificate applications. Through Avalara’s system, you’ll be asked to provide your state or territory, reason for exemption, company information, and a copy of your resale certificate. This ensures your documentation is verified and handled with the highest level of security.

     If any discrepancies or issues are found in your submission, someone will contact you to request corrections. Please note that this may delay processing, so entering your information accurately the first time is important.

3. How will I find out if the application has been accepted?

   • A member of our team will reach out via email, typically within 2-4 business days.

4. Once approved, how do I purchase items tax-free?

   • As part of the set-up process we will ensure you have an active account on our website, tied to a single main email address. You will be able to shop online, and no sales tax will be shown in your shopping cart during checkout. You may also call our customer service team and place orders over the phone. When shopping online it is imperative that you log into the website to ensure you receive your tax-free status. This information will also be included in your approval email.

5. What states qualify for tax exemption?
   

   • You qualify for tax exemption in all states where you have a valid resale certificate registered in Avalara. Tax exemption is applied based on the ship-to address, not the billing address.

6. Once established, do I need to manually track my resale certificate's expiration date?
   

   • No. Because we’ve partnered with Avalara, you won’t need to track expiration dates yourself. When your certificate is nearing expiration, Avalara will contact the email address associated with your account and request an updated certificate. Simply follow the link provided in their message to submit your renewal. Once updated, this will ensure there's no interruption to your tax-exempt purchasing.
     

The following questions apply to all business customers, including—but not limited to—those with tax-exempt status.

1. Do you offer Credit Terms?

   • At this time we are not able to provide credit terms. 

2. When purchasing, how long will it take to receive our order?

   • Standard orders typically ship within 1 business day. Expedited shipping is available for urgent needs, and should be applied during checkout as needed.

3. What kind of technical support or customer service do you provide if we have questions pre- or post-purchase?

   • We have a comprehensive US based customer service team available both pre and post-purchase. They are available over the phone, via email, and via chat. You can contact us here.

4. How accurate and detailed is your product data (fitment info, compatibility, specifications)?

   • Our catalog is extensive and is cross-referenced with manufacturer databases to ensure accuracy. Each listing includes detailed specs, compatibility info, and high-resolution images

5. What is your return policy for unused or incorrect parts, especially in bulk?

   • We accept returns within 30 days for standard orders, as long as the items are unused and in the original packaging.

   • Bulk orders may incur an additional restocking fee.

6. How do you handle warranty claims?

   • Most products we sell include a warranty. You can access warranty terms here. However, if you are reselling these parts, the warranty terms are voided as they are specific to the customer purchasing the parts from us. Any warranty claims from your customers must be serviced by your business. 

7. Can I request an inventory or product availability list?

   • Current product availability is shown on our website. We cannot provide additional inventory or pricing lists.

8. How do I make a bulk purchase, or order an item that is currently out-of-stock?

   • Sixity Auto primarily fulfills orders based on available inventory listed on our website. In most cases, bulk purchases and out-of-stock items cannot be special-ordered.

   • That said, in limited situations, business customers with specific volume or ongoing needs may contact our team to discuss availability or potential options. These requests are reviewed on a case-by-case basis and are not guaranteed.

   • If you’d like to inquire, please contact us with:

     •  The item(s) you’re interested in

     • Requested quantities

     • Your business name and intended use

• • Our team will let you know whether an option is available.